Planning for phone and broadband outages

Communication providers are required by law to make sure their networks and services are resilient. However, you could still lose access to communication services due to a power cut or a problem affecting your service provider. Depending on the event, the services of all or some providers could be impacted so people might be affected in different ways. In the most serious circumstances, your mobile phone, landline and broadband connection could all be down, meaning you would not be able to use the phone or access the internet. This means you may not be able to contact emergency services on 999 during this time.

Further information is available here: Phone and broadband outages - Prepare

PSTN Migation to All IP by January 2027

The "digital upgrade to All IP" in the UK refers to the phasing out of the old, copper-based Public Switched Telephone Network (PSTN) and its replacement with a modern, all-digital "All IP" network using fiber optic cables. This transition, scheduled to be completed by the end of 2025, will affect all communication providers using the Openreach network, including landlines and services like alarm systems. 

Further information is available here: The All IP and Exchange Exit programmes