Why the PSTN is being switched off

The old landline network is ageing, harder to maintain, more vulnerable to faults and no longer meets modern needs. More services now rely on digital connections, so the UK needs a phone system that can support modern homes and businesses. Moving to digital phone lines will help provide you with a more reliable service, better-quality calls and smarter blocking of unwanted calls.

What you need to do now

Don’t wait until the deadline, On 31 January 2027, all traditional phone lines will be going digital.

Call your service provider as soon as possible. They’ll explain what needs to happen, help you choose the right digital option and support you through the switch.

Why acting today matters:

• You’ll have more time to get everything up and running.
• You can check any devices connected to your phone line, such as alarms, health pendants, house alarms, CCTV or payment terminals for compatibility, avoiding any last-minute issues before the deadline.
• If you leave it too late, you risk losing service.

If your service provider has contacted you about switching, don’t ignore it. Transitioning now gives you more time to ask questions and avoid any last-minute issues.

Further help can be accessed here: Switching off PSTN across the UK | Openreach