Inevitably, a response that requires the opening of the Emergency Contact Hub is likely to involve the emergency services in some capacity. However, it is key to understand that the hubs are community owned and community run.

A localised incident will inevitably involve emergency services or the local authority. Where the hub has been activated by the community, it is likely that the emergency services or local authority will visit to liaise with the local community and provide advice, reassurance and to determine whether any assistance is required. The local agencies will appreciate the hub being set up, as it supports the wider response and gives them a base to relay any information back into the community. It will also provide them with essential local knowledge and expertise. 

The type of incident will determine what type of responder attendance you might receive. For example:

• Large Scale Fires – Fire and Rescue Service and Local Authority
• Flooding – Environment Agency, Fire and Rescue Service and Local Authority
• Power Outage – Local Authority, Police and Scottish and Southern Electricity Network (SSEN)