Loss of Utilities
Disruptions to gas, electricity and water supplies are often linked to severe weather and although rare, they do have a big impact when they happen
These simple steps will help you stay safe and as comfortable as possible throughout any disruption:
- Check if your neighbours have lost supplies. Local suppliers should be listed in the phone book
- Check you have credit if you have a pre-pay meter
- Contact your supplier to report the fault
- If you lose power for a prolonged period, make sure you stay safe and warm and be careful with candles (never leave a candle unattended or near a child)
- Register with your utility suppliers if you consider yourself to be vulnerable Call 105 if you have a power cut and you will be connected straight away to your local supplier
Loss of Electricity
Loss of Water
When safe drinking water is unavailable it is more than an inconvenience, it can become a health emergency If a whole area has lost supply the water supplier has a responsibility to supply you with bottled, piped or tanker water. If you are unable to collect this ensure you have a friend or neighbour who can help you out. Make sure even in an emergency you try to drink 1 ½ - 2 litres of water a day.
Loss of Gas
If you smell gas inside or outside your home, call the free 24 hour National Gas Emergency number (0800 111 999)
You will be asked a series of questions aimed at fully understanding the situation. From the information you provide, the right safety advice can be given, such as;
- Do not turn electrical switches on or off
- Open doors and windows
- Avoid using naked flames An engineer will then be sent to make the property safe.
Prolonged period with no gas If the gas is lost for a long period your supplier will provide you with information and advice on when supplies will be restored and any alternative heating needs you require. In the meantime, it is important to keep your house warm for as long as possible. If there is a gas outage, use as few rooms as possible and isolate areas where the heat can escape. If you are informed you will be without gas for several days, consider moving in with a friend or family member who has a warmer environment.