Warm & Safe Wiltshire Advice Service

Warm & Safe Wiltshire Advice Service

Posted by LRF Manager

Would you be at risk during a power cut?

Your Distribution Network Operator is responsible for maintaining the substations and power lines that bring electricity to your home. They are separate from your electricity supplier. They have a free Priority Services Register for people who:

  • are dependent on electricity for home medical equipment, mobility equipment or to keep medicines cold
  • are elderly
  • are disabled
  • have special communication needs
  • would be vulnerable or require assistance during a prolonged power cut

People on the Priority Services Register get advanced notice of any planned interruptions to their electricity supply - allowing the householder to make any necessary preparations. They also get prioritised for re-connection if there is a power cut. ​ More information can be obtained from the Warm and Safe Wiltshire team by telephoning them on 0300 003 4575. Alternatively, you can complete the registration form by following this link and a member of the Warm and Safe Wiltshire team will process the information and add you to the register.

Please print off this helpful flyer for ease of reference.

Originally posted 11th Dec 2017 (last updated: 19th Dec 2017)

Read more about Utility Outage in our Knowledge Base

Scottish & Southern Electricity Networks (SSEN), Thames Water and Wessex Water have teamed up to provide extra support for vulnerable customers during power cuts or water supply interruptions. In order to benefit from this additional support it is important that you sign up to the Priority Services Register. You only have to sign up once - if you register with one of the companies they will share your information in confidence with the other supplier.