Power Cut? - Call 105
105 is a new three-digit number that people can call to report or get information about power cuts.
You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations.
105 is free of charge and will put you through to your electricity network operator. You can call 105 from most landlines and mobile phones.
It was launched in September 2016 and is available to people in England, Scotland and Wales.
The powercut105.com link will open the website in a new window providing people with more information and signposting them to their network operator.
Power Cut Map
The WPD power cut map has now gone live. There are various hints and tips on the associated pages for how to cope during a power cut that you may find helpful. Users can type in a postcode which produces the following information about the status of any faults:
If there are any unplanned fault in the area or not:
If so, how many customers are affected;
Estimated Restoration Time (if available);
The emergency contact number for that region (including out of area locations).
The information is updated every minute, with all data coming direct from relevant control systems.
If users type in a postcode that is out of the local area the site links them to the relevant DNO (Distribution Network Operator) and their telephone number.
Please contact WPD directly if you have any questions about the new site.
Would you be at risk during a power cut?
Your Distribtion Network Operator is responsible for maintaining the substations and power lines that bring electricity to your home. They are separate from your electricity supplier. They have a free Priority Services Register for people who:
are dependent on electricity for home medical equipment, mobility equipment or to keep medicines cold
have special communication needs
would be vulnerable or require assistance during a prolonged power cut
People on the Priority Services Register get advanced notice of any planned interruptions to their electricity supply - allowing the householder to make any necessary preparations. They also get prioritised for reconnection if there is a power cut.
More information can be obtained from the Warm and Safe Wiltshire team by telephoning them on 0300 003 4575. Alternatively, you can complete the registration form by following this link and a member of the Warm and Safe Wiltshire team will process the information and add you to the register.
Please print off this helpful flyer for ease of reference.